Privacy policy

FONTANELLA PRIVACY POLICY Updated July 2017 Welcome to Fontanella. By accessing (Site), you agree to its terms of use including our Privacy Policy and Terms & Conditions (Terms of Use). In these Terms of Use, “Globus”, “we”, “us” or “our” mean Globus Investments Pty Ltd ABN 22 117 345 374. We reserve the right to amend the Terms of Use at our sole discretion at any time and without notice.
We work hard to provide products and services that provide fantastic user experiences for our customers. In providing our products and services, we collect, process and retain certain personal information from you and any devices (including mobile devices) you may use when you: use our services, register for an account with us, provide us information on a web form, update or add information to your account, or when you otherwise correspond with us regarding our services. This information may be disclosed to third parties that help us deliver our services. We are committed to respecting your privacy and we take seriously our responsibility to protect your personal information. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that may apply between us. We may change our Privacy Policy from time to time by publishing the changes on our Site. We encourage you to check our Site periodically to ensure that you are aware of our current policy. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
  • How does Globus collect your personal information?
We only collect personal information about you if you voluntarily choose to share it with us. We do not share, rent or sell information concerning you or other users of our Site to third parties except otherwise disclosed in our Privacy Policy. To use the core functionality of the Site, you may be required to complete certain registrations and agree to our Terms of Use. During the registration or checkout process you may be required to provide personal information such as your name, email, physical address and other details. We may collect your credit card or other payment information if you choose to purchase products using our Site. If you choose to share any personal information with us, we may store it and use it for internal research and other marketing purposes, including e-mailing you with special promotions and other items of interest. If the information is sent as part of a website evaluation, we may also use the information to contact you about your comments. If you opt-in for our newsletter during registration, we will use your email address to send you newsletters with updates and news about us. You may opt-out from our email list at any time by clicking on the unsubscribe link on the bottom of the newsletter. You may decide to send us personally identifiable information in an e-mail message which might contain information or inquiries about our products or services. We will use this information to identify you as our customer and to respond to your e-mail. We will only use the information obtained to resolve the issue identified in the e-mail and for purposes stated in this Privacy Policy. You may change or request deletion of your personal information by contacting us at or 1300 022 400. On our Site, we use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. When you visit the Site, a cookie will be stored on your computer. Generally, cookies work by assigning to your computer a unique number that has no meaning other than for the Site. Our cookies do not contain any personally identifiable information. Most web browsers automatically accept cookies, but you can change your browser setting to prevent it from doing so. Not accepting cookies may make certain features of the Site unavailable to you. Like most standard web site servers the Site uses log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the Site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We may use Google Analytics as a method of tracking site statistics and user behaviour on the Site. By visiting the Site, you consent to us in using the data in the log files to administer the Site and to assist in diagnosing problems with our server.
  • What is your personal information used for?
We use the cookies to provide features such as personalisation, to save your information and to keep track of your shopping cart. Our cookies help us analyse the usage of our service and Site. Cookies may also be placed by third-party analytics services that we use, such as Google Analytics. We may also use cookies to assist it in delivering content specific to your interests. Additionally, if you enter your username and password (if any) during a session on our Site, we may save that information so you do not have to re-enter it repeatedly during that session. We may also use third-party marketing services that use cookies to market our products to you on external sites. You can choose to opt-out of this by using the “Do Not Track” or similar feature of your browser. Information about you and your use of the Site may be aggregated with other information collected on the Site or otherwise used in ways that do not personally identify you or constitute personally identifiable information. This type of aggregated or statistical information may be used by us to improve the quality of the Site or for other purposes that we may deem appropriate. We may anonymise and aggregate the data we collect across our customers and may share this aggregated data with our affiliates, business partners, and users. The aggregated data does not identify you personally. We may also disclose aggregated user statistics in order to describe us to current and prospective business partners and to third parties for other lawful purposes. Examples of anonymised and aggregate data may include the types of purchases and the average purchase values of our customers. We may use a credit card processing company such as Paypal to process your credit card information as required for your order and to ensure that your transaction is secure. Unless otherwise stated, we do not retain, share, store or use your personally identifiable information for any other purposes.
  • What information does Globus collect?
When using the Site, you may provide us with and we may collect the following types of data (Personal Data):
  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • age or date of birth;
  • credit card information;
  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our Site or indirectly through your use of our Site or online presence or through other websites or accounts from which you permit us to collect information;
  • information you provide to us through customer surveys; or
  • any other personal information that may be required in order to facilitate your dealings with us.
By choosing to access our Site, you consent to us collecting your Personal Data. You consent to us transferring the data back to Australia, where we and our service providers are located.
  • Job applicants
In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. To the extent allowable under the general law, this Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees.
  • Why does Globus collect, use and disclose your information?
We may collect, hold, use and disclose your personal information for the following purposes:
  • to enable you to access and use our Site;
  • to operate, protect, improve and optimise our Site, our business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
  • to consider your employment application.
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
  • Who has access to the information Globus collects?
Our team at Globus needs access to your information so that we can provide services to you and help you if you contact us for support. We may disclose personal information for the purposes described in this Privacy Policy to:
  • our employees and related bodies corporate;
  • third party suppliers and service providers (including providers for the operation of our Site and/or our business or in connection with providing our products and services to you);
  • professional advisers, dealers and agents;
  • payment systems operators (e.g. merchants receiving card payments);
  • our existing or potential agents, business partners or partners;
  • our sponsors or promoters of any competition that we conduct via our services;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by you to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We do not share personal information with companies, organisations and individuals outside of Globus unless:
  • we have your consent;
  • we determine that it is required to do so by law, such as in response to a court order or subpoena;
  • we find that you are in breach of its terms and conditions or any of its policies or usage guidelines for specific products or services;
  • it is necessary in our opinion to do so to prevent, investigate, detect or prosecute criminal offenses or attacks on the technical integrity of the Site or our network;
  • it is necessary in our opinion to do so to protect the rights, property, or safety of us or our employees, the users of our Site, or the public; or
  • it is necessary to fulfil your product or service order.
By using our Site, you consent to us in sharing your information with the parties described above.
  • Is my personal information safe?
We are committed to handling your personal information with respect and care. We may hold your personal information in either electronic or hard copy format. At Globus, we take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We may use a number of physical, administrative, personnel and technical measures to protect your personal information. However, regardless of the security precautions taken, no physical, internet or other electronic transmission or storage of data can be fully secure or error free. You should understand this when choosing to use any product or service that includes the physical or electronic storage or transmission of your data.
  • Can I delete my personal information?
Your personal information may be stored on our servers or the servers of our service providers. You can choose to permanently delete your information at any time by writing to us at and requesting that your account be permanently deleted. Alternatively, you can also write to us by post at: Attention: Privacy Officer Globus Investment Pty Ltd 2/11 Jacobs Street Bankstown NSW 2000 We will delete your account and personal information within a reasonable time after we receive your request, however your data may remain in our backup data for a period of time after it is deleted from our servers.
  • Accessing or correcting your personal information
You can access the personal information we hold about you by accessing your registered account (if any) on our Site or by contacting us at Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
  • External links
Our Site may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
  • Will this Privacy Policy change?
Our products and services (and our business) may change from time to time. As a result, at times we may need to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. We may notify you by email or by a notice on our website if material changes are made to our Privacy Policy. By choosing to visit our Site and use our services, you consent to our Privacy Policy applicable at the time.
  • What if I have additional questions?
We hope that this Privacy Policy answers your questions regarding the information we collect, how we use it, and what steps we have taken to protect it. If you have further questions, please write to us at or by post at Attention: Privacy Officer Globus Investment Pty Ltd 2/11 Jacobs Street Bankstown NSW 2000
  • Making a complaint
If you think we have breached our Privacy Policy or the privacy law in your jurisdiction, or if you wish to make a complaint about the way we have handled your personal information, you can contact us at, 1300 022 400 or by post at: Attention: Privacy Officer Globus Investment Pty Ltd 2/11 Jacobs Street Bankstown NSW 2000 Please include your name, email address and/or telephone number and clearly describe the reasons for your complaint. We will acknowledge and respond to your complaint within a reasonable period of time. If you think that we have failed to satisfactorily resolve the complaint, we will provide you with information about the further steps you can take.